FAQs

Browse through the website and explore all the categories, as you see items of your preference just click the “Add to Cart” button on every product page. At checkout, please carefully select the options that apply to your event. A payment is required to reserve your order. If you prefer, feel free to request a quote over the phone or email and we will be happy to assist you.

To guarantee your reservation, a 50% deposit of the total order amount is required at the time of booking.
For orders placed within 7 days of the delivery date, full payment is due at the time of booking.The remaining balance is due 7 days prior to the delivery date. A reminder email will be sent in advance—if payment is not completed manually, the system will automatically charge the card on file.

Our cancellation policy depends on the type of rental items:

• Tents & Dance Floors:

  • 30+ days before delivery: Eligible for a full refund

  • 15–29 days before delivery: Store credit issued(valid for 1 year)

  • Less than 15 days: No refund or credit

• All Other Rentals (Tables, Chairs, Linens, etc.):

  • 7+ days before delivery: Eligible for a full refund

  • Less than 7 days: Store credit only (valid for 1 year)

  • Rescheduling:
    Bookings may be rescheduled with at least 48 hours’ notice prior to the scheduled delivery date.

Yes, we do offer delivery-no minimum order required!
Please note that a delivery fee applies to all orders. This fee is based on both the distance from our warehouse and the size of your order. To ensure an accurate quote, please provide as much detail as possible about the delivery location, including any obstacles or distance from the drop-off area, as these may result in additional charges.

We also offer a warehouse pickup option for select items. Not all items are eligible for pickup, so please contact our office for more information.

Our weekend rental includes delivery from Thursday/Friday through Saturday and pickup on Monday. If your event is at a venue or has specific timing needs, please include these details when filling out your quote online, or contact our office for assistance.

It is a fee that covers reasonable, accidental damage to the equipment incurred with normal use. As per our policy, it is required for ALL orders. Damage waiver is not a liability insurance, it doesn’t cover missed, stolen or damages due to improper use. Please be advised that it doesn’t cover misuse, loss, or negligence. Damage waiver fee it is non-refundable. All rentals are subject to a $50 minimum fee for misuse/negligence. The amount may increase with type and scope of misuse. Misuse includes but it is not limited to: Wood equipment left unprotected from weather, wet linens placed inside the plastic bags, items not stacked and ready to go for pickup (except if teardown service was purchased). Our office is going to communicate through email about misuse with pictures to prove and we will charge the credit card on file.

If you decide to opt out of our damage waiver, please contact us a message requesting to do so. We will send you a form, and after your agreement to the terms, the damage waives will be removed from your quote.

Example of items NOT covered on damage waiver: *Any missing items *Theft, vandalism, or other dishonest acts towards rentals items either by you, person in your employ or a third party. *Negligence such as items left out in the rain, items improperly secure during transportation, items dragged across rough surfaces, etc. *Linens: Burn holes, wax, ink stains, tear, and excessive soiling of linens beyond normal use causing mildew. Item will be replaced and card on file will be charged. Linens are inspected and washed, and damage is expected to be defined within 5 days of the return of the rentals. *Tents: Any damage not caused by weather such as rips and tears from sharp implements, excessive tape, paint, strings, or any other human caused damages. Example of damage waiver covers: * Minor damages: Items that are damaged through normal use such as small table scratches, tables and chairs bottom caps missing, glassware cracks, etc. * Breakage: Items broken through normal use such as broken handle, etc. * Linens: Food and drink stains caused by normal use of linens. Tent wear and tear: Physical damage caused by acts of nature (hail, rain, wind, snow) to the rented installed tent. DOES NOT cover any damage caused by the tent to the surrounding area, property, or other rental items. DOES NOT cover damages to customer-installed tents.

To request a cancellation, please contact our office via phone, text, or email.Before requesting a cancellation, please review our cancellation policy. 

Before a site visit is scheduled, our team will request photos of the tent setup area to determine if an on-site visit is required.

If necessary, we can provide a site visit upon availability, especially if photos of the setup area are not sufficient for proper planning.

If you experience any issues with our equipment during your event outside of our regular office hours, please contact us by email only. A team member will get back to you as soon as possible.

Email : info@momentspartyrentals.com

If you suspect there may be underground utilities or potential issues where the team is going to be setup, please contact Miss Utility by calling 811 or visiting www.missutility.net

Moments Party Rentals is not responsible and will not be held liable for any damage or cost associated with underground utility issues, as outlined in our quote, receipt, and rental agreement.

Additional delivery fees apply for certain conditions that require extra time, labor, or coordination. These include:

• Events at Parks or Public Spaces

• Deliveries to Venues, Buildings, or Apartments
  (Fee waived if delivery and pickup can be made directly to the apartment’s lobby)

• Extended Walking Distance (20 feet or more from the delivery vehicle)

• Specific Delivery Time Requests: 
  (When delivery is required at an exact time, outside of our standard 3-hour delivery window)

• Specific Pickup Time Requests: 
  (When pickup is required at an exact time rather than during our standard window)

• Early Morning Delivery (before 9:00 AM)

• After-Hours Pickup (after 7:00 PM)

Please note: If any of these conditions apply and are not mentioned when the quote is requested or the order is placed online, additional charges will be added accordingly upon delivery.

Our warehouse team has up to 5 days after pickup to assess any damages, misuse, or negligence. If an item is found to be damaged and not covered by the damage waiver, a replacement fee will be charged to the credit card on file.If the charge is for a replacement (not a repair), you may request to keep the damaged item. It can be picked up at our warehouse by appointment, or we can deliver it to you (standard one-way delivery fee applies).

You are not responsible for damage resulting from normal wear and tear. If you notice anything unusual during your rental period, please contact us right away so we can address it.

However, if damage occurs due to negligence, misuse, or failure to follow our safety guidelines, you will be responsible for the full cost of repair or replacement.

To help avoid such situations, we require clients to review and sign our contract prior to the event. Full terms and responsibilities are detailed in your rental agreement.

Yes, order modifications are allowed within the following guidelines:

Tents and Dance Floors:

• Changes must be requested at least 15 days prior to the scheduled delivery date.

• After that period, you may still reduce quantities; however, no refunds will be issued. If your balance has already been paid, a store credit will be applied to your account.  

• All Other Items: 

• Decrease requests must be made at least 7 days prior to the delivery date to qualify for a refund.

• If submitted less than 7 days before, store credit only will be issued.

• If you wish to add items, we can accommodate changes up to 48 hours before delivery, subject to inventory availability. The additional balance will be due immediately.

Moments Party Rentals offers overnight rentals. Please be advised that overnight hours are from 10 PM to 7 AM. Our equipment needs to be placed in a safe location while rented overnight. All of Moments’ rented inventory overnight must be placed in a secure location to avoid damage. The customer is responsible for the equipment while in their possession. Be sure equipment is secured when not in use and protected from the weather. Customers may pick up and return orders the next day direct from our warehouse. Items you are picking up must fit safely inside your vehicle. You are responsible for loading, unloading, and securing the load in your vehicle; however, at your request, we can assist you. Moments Party Rentals’ staff will exercise care when assisting you but cannot be responsible for damage to the vehicle or personal property that may occur during loading, unloading, or transport. Rental items need to be returned to their point of delivery. Linens should be dry and returned in the bags or bins provided (make sure fabric items are not damp to avoid mildew). Tables and chairs should be taken down and stacked and ready for pick up. All items should be ready in a single location, secured, protected from the elements, and ready for pick up. Items not meeting these conditions are subject to additional fees.